COMPLIANCE
This below sets out how SK Property Group (SKPG) complies with the Regulation of Estate Agents
GDPR
If you fill in an enquiry form or valuation request, we will collect the following information:
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Name and address
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Contact details such as email and telephone number
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Reason for contacting SKPG
We may require more information about you and your needs.
We are also registered with the Information Commissioner's Office.
ANTI-MONEY LAUNDERING REGULATIONS
We are required to register with HMRC in accordance with the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017.
THE PROPERTY OMBUDSMAN
Membership Number: T09003
As members of The Property Ombudsman, it demonstrates our commitment to Professional Standards. TPO provides free, impartial and independent Ombudsman service.
COMPLAINTS HANDLING PROCEDURE
As a member of the Property Ombudsman, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
bethany@skpg.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider. We have chosen to use the following redress providers:
The Property Ombudsman
Milford House, 43-55 Milford Street
Salisbury
SP1 2BP
01722 333306
admin@tpos.co.uk
www.tpos.co.uk